Frequently Asked Questions
Help and Guidance
For details about orders, shipping, or returns, we recommend reviewing the FAQ section. If you still need help, our support team is available and can be contacted for additional assistance.
If an order is received damaged, defective, or incorrect, customers should contact us at support@belvaneau.com and provide:
- the order number,
- a brief description of the issue,
- and photos of the item.
The store will offer either a free replacement or a full refund, in accordance with consumer rights.
The total expected delivery timeframe is approximately 5–9 business days. For more information, go to our Shipping Policy.
Orders can be cancelled by contacting support at support@belvaneau.com before processing. After the order has been processed, cancellations are not possible; In such cases, returns should be processed in accordance with the Return and Refund Policy.
Approved refunds will be processed to the original payment method within 7 days, though processing times may vary depending on the payment provider.
All orders include tracking. A shipping confirmation email with a tracking number and instructions on monitoring your package will be sent once the order is dispatched.